Orders / Returns Policy
HCC Tactical will NEVER use your phone number for marketing or promotional purposes, your phone number is only collected in the event we cannot contact you via email about your order; we will then call or text you to try to relay the information about your order status.
HCC Tactical will always contact the customer if an item is not in stock and a lead time exist on the item ordered. You will have the opportunity to either cancel or give us the go-ahead to charge your card and process the order. Should you choose to cancel at this point, you will not be charged a processing fee.
In stock orders will ship out in approximately 2-3 business days, however, certain items can take up to 1-2 weeks to ship, depending on warehouse and staffing conditions.
Lead times given are based on manufacturer response and are subject to change based on the manufacturer's production capability. In some cases, orders may exceed the original quoted lead time given due to manufacturer capabilities. This is beyond the control of HCC Tactical and orders that are cancelled for this reason will be subject to the normal cancellation policy.
International Duty Tax / Brokerage Fees
International customers will be responsible for any and all Duty Tax / Brokerage Fees specific to your country's requirements. HCC Tactical will not be responsible for paying these fees for you. Please reach out to your customs agency in your Country for more details on Duty Tax / Brokerage Fee Rates.
Additionally, if the customer refuses to pay their Duty Tax / Brokerage Fees to their associated Country's Customs Agency as required by their laws and the order is then abandoned to customs; HCC Tactical will not issue a refund for the items associated with the order.
If an order has been given the go-ahead for processing by the customer and a cancellation is later requested before the product ships, a 5% credit card processing fee will be charged.
If a cancellation is requested after the product has shipped, the normal returns process below, will be used.
Many items are Build-to-Order items and are specifically made once you place your order. You will be notified if any of your items meet this criteria at the time of placing your order. Most Build-to-Order items are NOT available for returns, in special cases returns of Build-to-Order items may be allowed, the customer will be responsible for a 20% restocking fee and return shipping in these cases. Build-to-order items that are damaged / defective will be handled per our damaged merchandise policy below.
Returns / Exchanges
Customers must call (888)850-3160 ext. 4 or email firstname.lastname@example.org for instructions to initiate the return. Customers have 7 business days from delivery date to request a return / exchange; returns / exchanges outside this time frame will not be accepted.
A customer service representative will send you a RMA PandaDoc form for approval; returns / exchanges sent back without aquiring the RMA will not be accepted. Returns / exchanges must be postmarked for return within 14 business days of the delivery date or it will not be accepted.
A return label will be provided, label cost will be deducted from the refund amount. Returns for refunds are subject to a 20% restock fee, restock fees will be waived for returns for store credit and exchanges. Shipping fees are not refundable. The re-ship will be at the expense of the customer.
All merchandise is subject to inspection upon arrival before the return / exchange will be finalized; please allow us up to 3 business days to process your return / exchange once we receive the item(s) back.
All sales on items from our closeout page are final. No returns or exchanges on these items will be accepted.
If you believe your product is defective and not functioning properly. Please call customer service at (888)850-3160 ext. 4 or email email@example.com and you will receive instructions on what to do. All returned defective items are subject to inspection prior to sending out replacement items or issuing refunds.
Please keep your invoice and call Customer Service at (888)850-3160 ext 4 or email firstname.lastname@example.org to report the error within 7 days of receiving the order.
If the shipping error is at the fault of HCC Tactical, a return label will be provided for you at no cost to get the product exchanged for the correct item.
If the customer ordered in error and wants the product exchanged, the customer will be responsible for the shipping fees. (See Returns / Exchanges)
ITAR / EAR Items
You may receive a PandaDoc form from us if your items are controlled by the EAR / ITAR that must be completed prior to processing your order. You can read our EAR / ITAR Statement here.