HCC currently does not show real time inventory on all items. If there is a lead time with your order we will contact you before charging your card. In stock orders will ship out in approximately 2-3 business days, however, certain items can take up to 1-2 weeks to ship, depending on warehouse and staffing conditions.

Orders / Returns Policy

 

Order Processing


HCC Tactical will always contact the customer if an item is not in stock and a lead time exist on the item ordered.  You will have the opportunity to either cancel or give us the go-ahead to charge your card and process the order.  Should you choose to cancel at this point, you will not be charged a processing fee.

In stock orders will ship out in approximately 2-3 business days, however, certain items can take up to 1-2 weeks to ship, depending on warehouse and staffing conditions.

Lead times given are based on manufacturer response and are subject to change based on the manufacturer's production capability. In some cases, orders may exceed the original quoted lead time given due to manufacturer capabilities. This is beyond the control of HCC Tactical and orders that are cancelled for this reason will be subject to the normal cancellation policy.

 

International Duty Tax / Brokerage Fees


International customers will be responsible for any and all Duty Tax / Brokerage Fees specific to your country's requirements.  HCC Tactical will not be responsible for paying these fees for you.  Please reach out to your customs agency in your Country for more details on Duty Tax / Brokerage Fee Rates.

Additionally, if the customer refuses to pay their Duty Tax / Brokerage Fees to their associated Country's Customs Agency as required by their laws and the order is then abandoned to customs;  HCC Tactical will not issue a refund for the items associated with the order.

 

Cancellations 

If an order has been given the go-ahead for processing by the customer and a cancellation is later requested before the product ships, a 5% credit card processing fee will be charged.

If a cancellation is requested after the product has shipped, the normal returns process below, will be used.

 

Build-to-Order Items 

Many items are Build-to-Order items and are specifically made once you place your order.  You will be notified if any of your items meet this criteria at the time of placing your order.  Most Build-to-Order items are NOT available for returns, in special cases returns of Build-to-Order items may be allowed, the customer will be responsible for a 20% restocking fee and return shipping in these cases. Build-to-order items that are damaged / defective will be handled per our damaged merchandise policy below.

 

Exchanges / Returns For Credit


All merchandise is subject to inspection upon arrival before the return will be finalized. You must call (888)850-3160 or email accounts@hcctac.com for instructions before you send the return back. A customer service representative will issue you an RMA number to authorize the return; returns sent back without a RMA number will not be accepted.

All merchandise returned will be thoroughly inspected upon receipt and processed for credit within 5 business days. Returns must be postmarked for return within 14 business days of the delivery date or it will not be accepted. Customer will need to provide the tracking number to HCC Tactical.

For a prompt refund please send a copy of your invoice and a letter of explanation for the return. Returns for credit are subject to a 10% restock fee.  Shipping fees are not refundable. Return shipping will be at the expense of the customer.

 

Damaged Merchandise 

If you believe your product was damaged during shipping, keep all packaging and take pictures of the damaged products / packaging. Please call customer service immediately at (888)850-3160 or email accounts@hcctac.com and you will receive instructions on how to handle the problem. All damaged product claims must be reported within 7 days of delivery - we will not be held responsible for damaged packages thereafter.

Shipping for damaged products and defects will be at the expense of HCC Tactical.

 

Shipping Errors

Please keep your invoice and call Customer Service at (888)850-3160 or email accounts@hcctac.com within 7 days of receiving the order. If the shipping error is at the fault of HCC Tactical, a return label will be provided for you to get the product exchanged for the correct item.  

If the customer ordered in error and wants the product exchanged a restock fee of 10% may apply (case by case).  The customer is responsible for return shipping fees.

 

Lost / Stolen Packages


If you feel your package has been lost in transit, we must allow up to 20 days of transit time for domestic orders and 40 days of transit time for International orders before we are allowed to file a claim. The transit time is calculated from the time of shipment.

If your package is shown as delivered and you feel your package has been stolen, you must inform us to file a claim within 5 business days of the time at which your package was shown as delivered - we will not be held responsible for lost packages thereafter.