Orders / Returns Policy
HCC Tactical will NEVER use your phone number for marketing or promotional purposes, your phone number is only collected in the event we cannot contact you via email about your order; we will then call or text you to try to relay the information about your order status.
HCC Tactical will always contact the customer if an item is not in stock and a lead time exist on the item ordered. You will have the opportunity to either cancel or give us the go-ahead to charge your card and process the order. Should you choose to cancel at this point, you will not be charged a processing fee.
In stock orders will ship out in approximately 2-3 business days, however, certain items can take up to 1-2 weeks to ship, depending on warehouse and staffing conditions.
Lead times given are based on manufacturer response and are subject to change based on the manufacturer's production capability. In some cases, orders may exceed the original quoted lead time given due to manufacturer capabilities. This is beyond the control of HCC Tactical and orders that are cancelled for this reason will be subject to the normal cancellation policy.
International Duty Tax / Brokerage Fees
International customers will be responsible for any and all Duty Tax / Brokerage Fees specific to your country's requirements. HCC Tactical will not be responsible for paying these fees for you. Please reach out to your customs agency in your Country for more details on Duty Tax / Brokerage Fee Rates.
Additionally, if the customer refuses to pay their Duty Tax / Brokerage Fees to their associated Country's Customs Agency as required by their laws and the order is then abandoned to customs; HCC Tactical will not issue a refund for the items associated with the order.
If an order has been given the go-ahead for processing by the customer and a cancellation is later requested before the product ships, a 5% credit card processing fee will be charged.
If a cancellation is requested after the product has shipped, the normal returns process below, will be used.
Many items are Build-to-Order items and are specifically made once you place your order. You will be notified if any of your items meet this criteria at the time of placing your order. Most Build-to-Order items are NOT available for returns, in special cases returns of Build-to-Order items may be allowed, the customer will be responsible for a 20% restocking fee and return shipping in these cases. Build-to-order items that are damaged / defective will be handled per our damaged merchandise policy below.
Exchanges / Returns For Credit
Customers must call (888)850-3160 or email firstname.lastname@example.org for instructions to initiate the return. Customers have 7 business days from delivery date to request a return; returns outside this time frame will not be accepted.
A customer service representative will send issue you an RMA number to authorize the return and send you a RMA DocuSign; returns sent back without a RMA number will not be accepted. Returns must be postmarked for return within 14 business days of the delivery date or it will not be accepted.
A return label will be provided and the cost of this will be deducted from the refund amount. Returns for credit are subject to a 10% restock fee. Shipping fees are not refundable. Return shipping will be at the expense of the customer.
All merchandise is subject to inspection upon arrival before the return will be finalized; please allow us up to 5 business days to process your return for credit once we receive the item(s) back.
All sales on items from our closeout page are final. No returns or exchanges on these items will be accepted.
If you believe your product is defective and not functioning properly. Please call customer service at (888)850-3160 or email email@example.com and you will receive instructions on what to do. All returned defective items are subject to inspection prior to sending out replacement items or issuing refunds.
Please keep your invoice and call Customer Service at (888)850-3160 or email firstname.lastname@example.org within 7 days of receiving the order. If the shipping error is at the fault of HCC Tactical, a return label will be provided at no charge for you to get the product exchanged for the correct item.
If the customer ordered in error and wants the product exchanged a restock fee of 10% may apply (case by case). The customer is responsible for return shipping fees.
Lost / Stolen / Damaged Packages
Please visit the Navidium Claim Portal to file your claim for Orders that were insured with Navidium Shipping Protection:
Navidium Shipping Protection General Provisions:
- All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.
- In case of loss or damage to the covered parcel or freight the following must be completed:
- The Insured will file immediate notice of non-delivery, damage, or shortage with HCC Tactical. The Insured will not file a claim with the Carrier as all rights to the carrier provided coverage is assigned to HCC Tactical.
- If the claim is for loss in transit the Insured must wait twenty (20) calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing a claim.
- Once a claim has been accepted and approved, prompt payment will be made to the Insured.
- If the claim is for theft after delivered, a Police Report must be filed and provided with your claim to be accepted.
For Orders where Navidium Shipping Protection was declined by customer:
Visit the associated website to file a claim with the shipping carrier and then Contact Us to see if we can help further:
- UPS: File a Claim
- USPS: File a Claim
- FedEx: File a Claim
ITAR / EAR Items
You may receive a PandaDoc form from us if your items are controlled by the EAR / ITAR that must be completed prior to processing your order. You can read our EAR / ITAR Statement here.