Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call (706)925-1575 or email firstname.lastname@example.org for an RA # and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be sent back within 30 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted.Damaged Merchandise
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please call customer service immediately at (706)925-1575 and you will receive instructions on how to handle the problem.Defective Merchandise
Defective merchandise needs to go back to the manufacturer. Contact us and we will reach out to the manufacturer on your behalf.Shipping Errors
Please keep your invoice and call Customer Service for an RA #. We will email a UPS return label to your customer. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.Damaged Items
Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued. You will also absorb the return freight cost. For this reason, it is important to understand the condition of your product before requesting a return from HCC Tactical.International Orders
We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.Opened Packaging
HCC Tactical has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened).